SUNDAY CLEANERS — TERMS OF SERVICE
Chicago, Illinois
These Terms of Service govern your access to and use of SundayCleaner.com and any related services provided by Sunday Cleaners, a Chicago based cleaning company located at 840 W Blackhawk St, Chicago, IL 60642.
By booking a cleaning, submitting a service request, accessing our website, or using any of our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our website or services.
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- COMPANY INFORMATION
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Sunday Cleaners provides professional residential and commercial cleaning services throughout Chicago and the surrounding suburbs.
Contact Information:
Sunday Cleaners
840 W Blackhawk St
Chicago, IL 60642
Phone: (224) 505-8992
Email: Jack@Sundaycleaner.com
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2. ELIGIBILITY
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You must be at least 18 years old and legally able to enter into a binding agreement in order to book services. By scheduling a cleaning, you represent that you meet these requirements.
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3. SERVICES PROVIDED
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We offer professional cleaning services including but not limited to:
- Standard and recurring cleaning
- Deep cleaning
- Move-in and move-out cleaning
- Post-construction cleaning
- Apartment cleaning
- Airbnb turnover cleaning
- Restaurant cleaning
- Commercial and office cleaning
Service details, pricing, frequency, and scope are confirmed during booking and outlined in your confirmation.
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4. BOOKING & CONFIRMATION
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A booking request submitted through our website, phone, or email is not final until confirmed by Sunday Cleaners.
We reserve the right to refuse or cancel bookings at our discretion, including for incomplete information, unsafe conditions, or service area limitations.
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5. CANCELLATION & RESCHEDULING POLICY
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You may cancel or reschedule a confirmed appointment up to 24 hours before the scheduled start time without penalty.
Cancellations or rescheduling requests made less than 24 hours before service may incur a cancellation fee.
If our cleaners are unable to access your property due to incorrect instructions, locked entry, pets not secured, or other access issues, a lockout fee may apply.
5.1 Same-Day Booking Fee
Bookings scheduled for same-day service are subject to a $100 same-day booking fee in addition to the standard service rate. This fee is non-refundable and will be applied at the time of booking confirmation.
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6. ACCESS TO PROPERTY
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You are responsible for providing safe and clear access to the property, including:
- Accurate entry instructions
- Gate codes or lockbox access
- Building management coordination
You agree to disclose any known hazards, unsafe conditions, infestations, or structural issues before service.
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7. PRICING & PAYMENT
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7.1 Pricing
All pricing is provided upfront through our online estimate tool or during scheduling. Pricing may vary based on property size, condition, add-ons, or special requests.
7.2 Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing. We may require deposits for certain services such as deep cleans, post-construction cleans, or large commercial projects.
We accept secure online payment methods. By providing payment information, you authorize us to charge the agreed amount.
7.3 Failed Payments
If payment is declined or reversed, we may:
- Charge the card on file again
- Suspend future services
- Cancel upcoming bookings
7.4 Scope Adjustments & Condition-Based Repricing
Pricing provided at the time of booking is based on the information submitted by the client regarding the size and condition of the property. If upon arrival our cleaners determine that the actual condition of the property materially exceeds the scope of work originally described — including but not limited to excessive soiling, hoarding conditions, undisclosed pet waste, or significantly larger areas than reported — Sunday Cleaners reserves the right to revise the quoted price before beginning service. The client will be notified of any price adjustment and must provide approval before work proceeds. If the client declines the revised price, a cancellation fee may apply.
7.5 Parking
The client is responsible for providing a free or paid parking space reasonably close to the service location. If no parking is arranged, Sunday Cleaners will park in the nearest available paid lot or metered space, and the cost will be added to the client’s invoice. Sunday Cleaners is not responsible for delays caused by parking difficulties at the service location.
7.6 Hoarding & Severely Undisclosed Conditions
If upon arrival our team determines that the property contains hoarding conditions, excessive debris, biohazardous materials, pest infestations, or any severely unsanitary conditions that were not disclosed at the time of booking, Sunday Cleaners reserves the right to refuse service immediately.
In such cases, 100% of the quoted booking amount will be charged regardless of whether service is performed. This fee compensates for crew time, travel, and scheduling loss incurred as a result of the undisclosed conditions.
Clients are required to honestly and accurately describe the condition of their property at the time of booking. Failure to do so constitutes a material misrepresentation and forfeits any right to a refund.
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8. SUPPLIES & EQUIPMENT
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Our cleaners bring their own professional grade cleaning supplies and equipment.
If you request that we use specific products provided by you, we are not responsible for the effectiveness or any damage caused by those products.
Green cleaning options may be available upon request.
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9. SATISFACTION GUARANTEE
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We stand behind our work with a 100% satisfaction guarantee.
If you are dissatisfied, you must notify us within 24 hours of service completion. We will review the issue and, if appropriate, provide a complimentary re-clean of the affected areas.
The guarantee does not apply to:
- Pre-existing damage
- Permanent staining
- Normal wear and tear
- Areas outside the agreed scope
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10. LIMITATIONS OF SERVICE
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We do not provide:
- Mold remediation
- Pest control
- Biohazard cleanup
- Heavy lifting beyond reasonable cleaning tasks
- Structural repairs
We reserve the right to decline services involving hazardous materials or unsafe conditions.
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11. INSURANCE & LIABILITY
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Sunday Cleaners is fully insured and bonded.
To the fullest extent permitted by Illinois law:
- Our total liability for any claim related to services is limited to the amount paid for the specific service in question.
- We are not liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption.
Any claims for damage must be reported within 24 hours of service.
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12. THIRD PARTY TOOLS & TRACKING
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Our website may use third party tools including:
- WordPress
- GoHighLevel
- Facebook Pixel
- Analytics and tracking software
We may share your information with service providers in order to send you SMS messages and connect you with the person fulfilling your services or appointments. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
These services may collect information through cookies or tracking technologies. Your use of the website constitutes consent to such tracking in accordance with our Privacy Policy.
We are not responsible for third party websites linked from our site.
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13. INTELLECTUAL PROPERTY
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All content on SundayCleaner.com, including text, branding, logos, graphics, and website materials, is owned by Sunday Cleaners or licensed to us.
You may not copy, reproduce, distribute, or exploit any content without written permission.
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14. USER CONDUCT
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You agree not to:
- Use the website for unlawful purposes
- Interfere with website functionality
- Submit false or misleading information
- Attempt to access restricted systems
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15. TERMINATION
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We may suspend or terminate services or website access at any time for violation of these Terms, unsafe conditions, nonpayment, or inappropriate conduct toward staff.
Outstanding balances remain due after termination.
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16. GOVERNING LAW
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These Terms are governed by the laws of the State of Illinois.
Any disputes shall be resolved exclusively in the state or federal courts located in Cook County, Illinois. You consent to the jurisdiction of those courts.
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17. CHANGES TO THESE TERMS
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We may update these Terms from time to time. Updated versions will be posted on our website with a revised Effective Date.
Continued use of our services constitutes acceptance of any updates.
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18. ENTIRE AGREEMENT
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These Terms, together with our Privacy Policy and booking confirmations, constitute the entire agreement between you and Sunday Cleaners regarding use of our services.