SUNDAY CLEANERS — TERMS OF SERVICE
Thank you for booking your home cleaning with us! Please review our terms below. We look forward to providing you with excellent service.
Last updated: 9/19/26
These Terms of Service govern your access to and use of SundayCleaner.com and any related services provided by Sunday Cleaners, a Chicago based cleaning company located at 840 W Blackhawk St, Chicago, IL 60642.
By booking a cleaning, submitting a service request, accessing our website, or using any of our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our website or services.
Contact Information: Sunday Cleaners 840 W Blackhawk St Chicago, IL 60642 Phone: (224) 505-8992 or Email: Jack@Sundaycleaner.com
- ELIGIBILITY
You must be at least 18 years old and legally able to enter into a binding agreement in order to book services. By scheduling a cleaning, you represent that you meet these requirements.
2. SERVICES PROVIDED & SCOPE DEFINITIONS
We offer professional cleaning services including but not limited to:
- Standard and recurring cleaning
- Deep cleaning
- Move-in and move-out cleaning
- Post-construction cleaning
- Apartment cleaning
- Airbnb turnover cleaning
- Restaurant cleaning
- Commercial and office cleaning
Service details, pricing, frequency, and scope are confirmed during booking and outlined in your confirmation.
2.1 Scope Definitions
To avoid confusion between service types, the following defines what is included at each tier:
STANDARD / RECURRING CLEAN: Surface-level upkeep including wiping counters and fixtures, dusting reachable surfaces, vacuuming, mopping, and trash removal. Does NOT include: interior of appliances (oven, fridge, microwave interior), interior of cabinets, edge-to-edge/detailed baseboards, moving furniture, or interior window cleaning unless specifically added.
DEEP CLEAN: Full detail service including all standard clean tasks, plus detailed baseboards, light fixture and cobweb removal, and more thorough attention to visible buildup throughout. Deep cleans do NOT automatically include inside oven, inside fridge, inside cabinets, or interior windows — these remain separate add-ons unless explicitly included in your quote.
MOVE-IN / MOVE-OUT CLEAN: Full detail service similar to a deep clean, with additional attention to closets and cabinet exteriors, appropriate for a vacant or soon-to-be-vacant unit.
EXTRAS / ADD-ONS: The following are always separate, itemized add-ons regardless of service tier, and will only be performed if specifically included in your quote or requested in writing prior to your appointment: inside oven, inside fridge, inside cabinets, interior windows, wet-wipe window blinds, laundry & folding, and organizing.
Any request for extras made after a quote is issued (including requests made via text or email prior to a scheduled visit) will be billed separately at the time of service and confirmed with you in writing before or immediately after the visit.
2.2 First Visit / New Recurring Client Policy
For new recurring clients, the first visit is offered as a complimentary deep clean, at no additional charge, on the condition that the client completes a minimum of three (3) scheduled cleanings at the agreed recurring frequency. If a client cancels, discontinues service, or fails to complete the required three visits, the standard deep clean rate for your home size will be applied retroactively to the first visit, and the difference will be charged to the payment method on file. This policy will be disclosed in writing at the time of booking for all new recurring clients.
3. BOOKING & CONFIRMATION
A booking request submitted through our website, phone, text, or email is not final until confirmed by Sunday Cleaners.
We reserve the right to refuse or cancel bookings at our discretion, including for incomplete information, unsafe conditions, or service area limitations.
4. REQUIRED CARD ON FILE
All billing is handled electronically via our trusted third-party payment provider (Stripe), where you may pay by credit or debit card. We do not have access to your full payment method details — your information is processed securely by our payment provider. We will save your payment method on file and charge you automatically after each cleaning. Receipts will be emailed to the address on file.
We require all clients to have a working payment method on file. If payment fails or is declined, we reserve the right to suspend or cancel service.
4.1 Card Hold
Ahead of your scheduled booking time, we will place a hold on your card equivalent to the amount of the booking to confirm funds are available — this is not a charge. If your service is canceled or rescheduled for any reason, this hold will release within two (2) to five (5) business days. If a hold fails, we reserve the right to cancel the service if necessary. You will be notified via text, call, or email.
5. CANCELLATION & RESCHEDULING POLICY
We understand plans can change, and we strive to accommodate our clients as best as possible. However, to ensure fairness to our team and to our other clients, the following fees apply to cancellations and reschedules, charged to the card on file:
- Cancellations/reschedules made less than 48 hours before the scheduled service: $50 fee
- Cancellations/reschedules made less than 24 hours before the scheduled service: 100% of the total booking price
- Cancellations/reschedules made the same day as the scheduled service: 100% of the booking price
To avoid these fees, please notify us as soon as possible if you need to reschedule or cancel.
If our cleaners are unable to access your property due to incorrect instructions, locked entry, pets not secured, or other access issues, a lockout fee may apply.
5.1 Same-Day Booking Fee
Bookings scheduled for same-day service are subject to a $100 same-day booking fee in addition to the standard service rate. This fee is non-refundable and will be applied at the time of booking confirmation.
5.2 Recurring Cleaning Policy — Skipped Visits
To maintain recurring pricing and service standards, cleanings must occur at least once every 30 days. If more than 30 days pass between visits (for example, skipping a scheduled monthly cleaning, or postponing multiple weekly or biweekly visits consecutively), a $120 Deep Clean Reset Fee will apply to the next service. This reflects the additional time required to restore the home to recurring maintenance condition following normal dust and buildup accumulated over an extended gap.
Clients on a recurring plan (weekly, biweekly, every 3 weeks, or monthly) who wish to skip an individual visit must clearly state the specific date(s) being skipped in writing. If a request is ambiguous, Sunday Cleaners will confirm the specific date(s) before treating any visit as skipped. Recurring bookings are auto-generated on your selected cadence and will proceed as scheduled unless we receive an explicit skip request.
The recurring discount rate applies only for as long as the client maintains active, ongoing recurring service at the agreed frequency. If a client discontinues recurring service shortly after receiving a discounted rate (including the complimentary first-visit deep clean described in Section 2.2), Sunday Cleaners reserves the right to charge the difference between the recurring rate applied and the standard one-time rate for services already rendered.
6. ACCESS TO PROPERTY
You are responsible for providing safe and clear access to the property, including:
- Accurate entry instructions
- Gate codes or lockbox access
- Building management coordination
You agree to disclose any known hazards, unsafe conditions, infestations, or structural issues before service.
7. PRICING & PAYMENT
7.1 Pricing
All pricing is provided upfront through our online estimate tool or during scheduling. Pricing may vary based on property size, condition, add-ons, or special requests.
Our flat-rate prices are based on assumptions about the level of cleanliness and effort required, based on the number of bedrooms, bathrooms, and square footage provided, and assume the home is in reasonable condition. We reserve the right to adjust the price if, upon arrival, it becomes clear the work cannot be completed within the allotted time. You will be given the option to pay for additional time or to provide us with priority areas to complete within the time available.
7.2 Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing. We may require deposits for certain services such as deep cleans, post-construction cleans, or large commercial projects.
7.3 Failed Payments
If payment is declined or reversed, we may:
- Charge the card on file again
- Suspend future services
- Cancel upcoming bookings
7.4 Scope Adjustments & Condition-Based Repricing
Pricing provided at the time of booking is based on the information submitted by the client regarding the size and condition of the property. If upon arrival our cleaners determine that the actual condition of the property materially exceeds the scope of work originally described — including but not limited to excessive soiling, hoarding conditions, undisclosed pet waste, or significantly larger areas than reported — Sunday Cleaners reserves the right to revise the quoted price before beginning service. The client will be notified of any price adjustment and must provide approval before work proceeds. We will never increase your booking rate without your approval. If the client declines the revised price, a cancellation fee may apply.
7.5 Approval for Additional Time
We will call or text the phone number on file if we believe your home will take longer to complete than originally scheduled. If we’re unable to reach you by phone, we will follow up via the email on file. If we do not hear back before your allotted time expires, our cleaners will stop work and move on to their next appointment. You may contact us to schedule additional service for another time. We cannot guarantee full completion of your cleaning if you do not provide approval for additional time needed.
7.6 Parking
The client is responsible for providing a free or paid parking space reasonably close to the service location. If no parking is arranged, Sunday Cleaners will park in the nearest available paid lot or metered space, and the cost will be added to the client’s invoice. Sunday Cleaners is not responsible for delays caused by parking difficulties at the service location.
7.7 Hoarding & Severely Undisclosed Conditions
If upon arrival our team determines that the property contains hoarding conditions, excessive debris, biohazardous materials, pest infestations, or any severely unsanitary conditions that were not disclosed at the time of booking, Sunday Cleaners reserves the right to refuse service immediately.
In such cases, 100% of the quoted booking amount will be charged regardless of whether service is performed. This fee compensates for crew time, travel, and scheduling loss incurred as a result of the undisclosed conditions.
Clients are required to honestly and accurately describe the condition of their property at the time of booking. Failure to do so constitutes a material misrepresentation and forfeits any right to a refund.
7.8 Billing Disputes
Any question or dispute regarding a charge must be raised in writing (email or text) within 7 days of the charge appearing on your account. Sunday Cleaners will respond with an itemized explanation within 2 business days. We encourage clients to resolve billing questions directly with us before initiating a dispute or chargeback with your bank or payment provider, as doing so allows us to resolve the matter more quickly.
8. SUPPLIES & EQUIPMENT
Our cleaners bring their own professional grade cleaning supplies and equipment. Green cleaning options may be available upon request.
If you request that we use specific products provided by you, we are not responsible for the effectiveness or any damage caused by those products. It is possible you may be asked to provide the requested product yourself.
8.1 Use of Homeowner’s Vacuum
If you request that we use your own vacuum, we do not assume or accept liability for damage to the unit, and we are not responsible for its maintenance or repair. If the vacuum is not in working order when we arrive, we will not be able to perform vacuuming of carpet or hard floor surfaces during that visit.
9. UNREACHABLE AREAS & HEAVY ITEMS
For the safety of our team, our cleaners do not use ladders taller than 3 steps and do not move heavy furniture or appliances. If you would like areas behind or underneath large furniture or appliances (refrigerators, ovens, sofas, etc.) cleaned, please move these items prior to your appointment to allow access.
10. CLEANING DAY PREPARATION
Your cleaning price is based on our cleaners focusing their time on cleaning rather than tidying. We ask that you take a few minutes before your appointment to tidy up personal items so our team has easy access to the areas and surfaces to be cleaned (floors, countertops, tabletops, etc.).
11. CLEANER REASSIGNMENT POLICY
We reserve the right, at our sole discretion, to reassign cleaners to appointments as necessary, including for recurring and one-time appointments. We will make reasonable efforts to notify you of any such changes in advance whenever possible.
12. CHANGES TO REQUESTED SERVICES
Any changes to the service being provided must be agreed upon by Sunday Cleaners prior to the scheduled service time. If you require additional services or changes to scope on the day of service, you must contact our office directly — the cleaner on-site is not authorized to agree to changes in scope or pricing, and clients must not request such changes directly from the cleaner. All scope and pricing communication must go through our office. Where possible, please submit any changes by 5 PM the day before your scheduled cleaning.
13. SATISFACTION GUARANTEE
We stand behind our work with a satisfaction guarantee. If you are dissatisfied with the quality of a cleaning, you must notify us within 24 hours of service completion, with photos of the missed areas where applicable, to qualify for resolution. We will review the issue and, if appropriate, provide a complimentary re-clean of the affected areas.
If you are home during your cleaning and notice something was overlooked, please don’t wait — let the cleaner know directly or contact our office before they leave, so we can address it on the spot.
Complaints submitted more than 24 hours after service completion fall outside our warranty period and unfortunately may not be eligible for a re-clean.
The guarantee does not apply to:
- Pre-existing damage
- Permanent staining
- Normal wear and tear
- Areas outside the agreed scope
- Damage or wear resulting from pre-existing conditions, incorrect installation, assembly, or usage
This guarantee covers service quality only. Billing questions or disputes are governed separately under Section 7.8.
13.1 No Refunds Policy
Sunday Cleaners does not issue cash refunds under any circumstances. If you are dissatisfied with the quality of a cleaning and notify us within the 24-hour window described above, our sole remedy is a complimentary re-clean of the affected areas, or, at our discretion, a credit toward a future service. No cash refunds or partial refunds will be provided in lieu of a re-clean, regardless of whether the re-clean is accepted.
14. LIMITATIONS OF SERVICE
We do not provide:
- Mold remediation
- Pest control
- Biohazard cleanup (human or animal waste, blood, drug paraphernalia, etc.)
- Wet wiping of light bulbs
- Resurfacing, waxing, or refinishing of floors
- Upholstery cleaning (beyond standard vacuuming)
- Heavy or large-scale furniture moving
- Large-scale trash disposal
- Structural repairs
We reserve the right to refuse or discontinue service if a property requires work beyond our scope, presents a safety concern, or if our cleaner feels unsafe or threatened for any reason. We also reserve the right to skip any areas that cannot be safely or properly cleaned due to extreme clutter or biohazards. If you book a cleaning that we determine to be unreasonable given these limitations, our cleaners may decline service on-site and a charge of full service may apply.
All surfaces (wood, marble, etc.) are assumed to be properly sealed and not easily damaged by standard cleaning products unless you notify us of a specific concern in advance.
15. HOLIDAYS ────────────────────────────────────────
Sunday Cleaners does not perform cleanings on the following holidays. If your scheduled service falls on one of these dates, we will contact you to reschedule:
- Independence Day
- Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve
- New Year’s Day
16. APPOINTMENT ARRIVAL WINDOWS
You can book your appointment time online. Sunday Cleaners reserves the right to confirm a final scheduled time, which may differ slightly from your initial booking request. We aim to arrive within a 1-hour window of your confirmed time. If we are running late due to traffic, weather, a prior appointment running long, or any other factor, we will communicate with you as soon as possible with an updated arrival estimate.
17. INSURANCE & LIABILITY
Sunday Cleaners is fully insured and bonded.
To the fullest extent permitted by Illinois law:
- Our total liability for any claim related to services is limited to the amount paid for the specific service in question.
- We are not liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption.
Any claims for damage must be reported within 24 hours of service.
18. NON-SOLICITATION AGREEMENT
The client agrees not to directly solicit for employment, contract, or otherwise engage any employee, contractor, or representative of Sunday Cleaners during the term of service and for a period of two (2) years following the termination of services. This includes, but is not limited to, cleaners, administrative staff, management, or any other individuals associated with our company.
In the event a client breaches this agreement, the client agrees to pay a monetary penalty of $3,000 USD, representing a genuine pre-estimate of the damages Sunday Cleaners would suffer as a result of such a breach.
We reserve the right to terminate services immediately upon discovery of any such solicitation, without obligation for a refund or any other liability. This clause does not limit Sunday Cleaners’ right to pursue any other legal remedies available for breach of this agreement.
19. RIGHT TO TERMINATE OR REFUSE SERVICE
Sunday Cleaners reserves the right to terminate or suspend service for any client at any time, for any reason, including but not limited to violation of these Terms, unsafe conditions, nonpayment, or inappropriate conduct toward our staff. Written notice will be provided via text and/or email where possible.
We reserve the right to deny or terminate service due to safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter, disconnected utilities, or any condition we deem unreasonable.
Outstanding balances remain due after termination.
20. THIRD PARTY TOOLS & TRACKING
Our website may use third-party tools including WordPress, GoHighLevel, Facebook Pixel, and analytics/tracking software.
We may share your information with service providers to send you SMS messages and connect you with the person fulfilling your services or appointments. Text messaging originator opt-in data and consent will never be shared with third parties.
These services may collect information through cookies or tracking technologies. Your use of the website constitutes consent to such tracking in accordance with our Privacy Policy. We are not responsible for third-party websites linked from our site.
21. INTELLECTUAL PROPERTY
All content on SundayCleaner.com, including text, branding, logos, graphics, and website materials, is owned by Sunday Cleaners or licensed to us. You may not copy, reproduce, distribute, or exploit any content without written permission.
22. USER CONDUCT
You agree not to:
- Use the website for unlawful purposes
- Interfere with website functionality
- Submit false or misleading information
- Attempt to access restricted systems
23. GOVERNING LAW
These Terms are governed by the laws of the State of Illinois.
Any disputes shall be resolved exclusively in the state or federal courts located in Cook County, Illinois. You consent to the jurisdiction of those courts.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision is held invalid or unenforceable, the remaining provisions will remain in full effect.
24. CHANGES TO THESE TERMS
We reserve the right, at our sole discretion, to modify these Terms at any time. If a revision is material. Updated versions will be posted on our website with a revised effective date. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
25. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and booking confirmations, constitute the entire agreement between you and Sunday Cleaners regarding use of our services, and supersede any prior agreements between us regarding the Service.
CONTACT US
If you have any questions about these Terms, please contact us at Jack@Sundaycleaner.com or (224) 505-8992.